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Have all crowdfunding machines been shipped?

As of January 2018 all crowdfunding backers who completed the shipping form confirming their address should have received a machine.

If you live in the US or Europe and have not received a machine, please contact us at support@bonaverde.com.  It is possible that we have an outdated email address for you, and therefore were not able to successfully email you the shipping confirmation form.

If you do not live in the US or Europe we may not have been able to send your machine. Unfortunately, due to operational constraints and complexity, we could not get our machines certified under official approbation laws outside the US and EU, and thus are forbidden from sending products into other markets. While our intent is to broaden our reach, we have no date we can promise for when we will be able to do. As such, we will refund you the amount originally paid for a machine and/or coffee.

As we do not keep any credit card information on file, all refunds must go through PayPal.

Click here to complete the Bonaverde Refund Form.

You will need the email address associated with your PayPal account to complete this form. If you do not have a PayPal account, it is free to sign up and there are no fees for receiving the funds. Please visit www.paypal.com for more information.

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Comments

  • Avatar
    ՐëµÕÎÕÓë_ՐÕ_ Choi

    so,is it possible to send me a machine this summer? this year, i will move my home.
    Thank you

  • Avatar
    Roger Clark

    Welcher Sommer nördliche oder südliche Hemisphäre
    Wann? When?
    Quel été l'hémisphère Nord ou Sud?
    哪个夏季北半球或南半球?
    Nǎge xiàjì běibànqiú huò nánbànqiú?
    どの夏の北半球か南半球か?
    Dono natsu no Kitahankyū ka minamihankyū ka?
    Which Summer Northern or Southern hemisphere?
    Roger

  • Avatar
    Jeffrey Murl

    After several messages to support@bonaverde.com I was sent a link to the refund application form (https://bonaverdecoffee.typeform.com/to/n5G8WB). Despite filling this out multiple times, all it resulted in was a sustained silence. The form completes by saying that there is no more action required on your part and the refund will follow, but there is no acknowledgement of receipt by Bonaverde or timeline for refund. After several follow ups, I got sent the refund form again. Followed by more silence. 

    I feel like it was a stalling tactic than an actual formalized and actionable refund process. 

    Refund me $300 via paypal at mindbox@gmail.com. I am kickstarter 2197 of the same address. 

    Regards,

    Jeff Murl

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