As of January 2018 all crowdfunding backers who completed the shipping form confirming their address should have received a machine.
If you live in the US or Europe and have not received a machine, please contact us at firstname.lastname@example.org. It is possible that we have an outdated email address for you, and therefore were not able to successfully email you the shipping confirmation form.
If you do not live in the US or Europe we may not have been able to send your machine. Unfortunately, due to operational constraints and complexity, we could not get our machines certified under official approbation laws outside the US and EU, and thus are forbidden from sending products into other markets. While our intent is to broaden our reach, we have no date we can promise for when we will be able to do. As such, we will refund you the amount originally paid for a machine and/or coffee.
As we do not keep any credit card information on file, all refunds must go through PayPal.
You will need the email address associated with your PayPal account to complete this form. If you do not have a PayPal account, it is free to sign up and there are no fees for receiving the funds. Please visit www.paypal.com for more information.